Shipping policy
Shipping Policy
Order Processing Time
All orders are processed within 1 business day (Monday to Friday, excluding public holidays).
Orders placed after business hours or on weekends will be processed on the next business day.
Please note that processing times may be extended during peak periods, promotions, or due to unforeseen circumstances.
Shipping Time
Estimated delivery time is 3–5 business days after dispatch.
Delivery times are estimates only and may vary depending on your location, shipping carrier, and external factors beyond our control.
Shipping Costs
Shipping costs are calculated at checkout and will be displayed before completing your order.
From time to time, we may offer free shipping promotions.
Order Tracking
Once your order has been shipped, you will receive a confirmation email with a tracking number.
Please allow up to 24–48 hours for tracking information to become available.
Shipping Destinations
We currently ship to selected countries. If your location is not available at checkout, we unfortunately do not ship to your region at this time.
Delays
While we strive to deliver your order within the estimated timeframe, delays may occur due to factors beyond our control, including but not limited to:
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Shipping carrier delays
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Customs processing
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Weather conditions
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High demand periods
We are not responsible for such delays but will do our best to assist you.
Incorrect Address
It is the customer’s responsibility to ensure that all shipping information is correct at the time of purchase.
We are not responsible for orders shipped to incorrectly provided addresses.
Lost or Stolen Packages
We are not responsible for lost or stolen packages once they have been marked as delivered by the shipping carrier.
If your package is lost, please contact the carrier directly or reach out to us for assistance.
Damaged Items
If your order arrives damaged, please contact us within 48 hours of delivery with photos of the item and packaging.
We will review the issue and provide a suitable solution.
Customs, Duties & Taxes
International orders may be subject to customs duties, taxes, or import fees.
These charges are the responsibility of the customer and are not included in the product price or shipping cost.
Contact Information
If you have any questions regarding your shipment, please contact us at: